Assessing the impact of organizational culture on achieving business excellence with a moderating role of ICT: An SEM approach
The purpose of this paper is to discover the impact of different dimensions of organizational culture (mission culture, adaptability culture, involvement culture and consistency culture) on business excellence results criteria (customer results, people results, society results and business results) in the United Arab Emirates (UAE) and explore the moderating role of information and communication technology […]
The growing international landscape of business has underlined the significance of multiculturalism and the novel challenges it brings to business implementation. The logic of this study is to draw attention of readers that how trust can be conceptualized and how trust building process is affected in global business environments where more and more projects and business operations.
The relationship between organizational culture (OC) and corporate performance has frequently been studied, and this is reflected in relevant literature in the last few years. However, the relationship between OC and business excellence is rarely tackled. To this end, this research examined the relationship between four OC types and organizational excellence and the role of information communication technology (ICT) as a moderator. A quantitative study was conducted, and the data were collected using a survey questionnaire distributed to middle managers in one of the gold winners of a United Arab Emirates-based business excellence award. The results showed that there is a positive relationship between organizational culture components and business excellence in general. A mission culture has the most significant relationship; in contrast, the adaptability culture has no positive relationship. Also, the moderating role of ICT was proven. The results of this research can be utilized by managers to build the OC type that most boosts excellence within their organization.
To assess the organizational culture of courts in the United Arab Emirates (UAE), and the culture type required to achieve business excellence. This research also aims to benchmark the criteria weights of the international framework for court excellence (IFCE) in the UAE and suggest new weights that better reflect courts’ local priorities and national work culture.